1. We provide one year (12 months) warranty for all our products from the date of purchase, exclude damage or failure caused by or result from:
a. Accident, neglect, abuse or acts of force majeure.
b. Unauthorized repair or modification of the product.
c. Fail to install or use the product in accordance with the instruction or use of this product other than
for its intended purpose.
d. The multi-touch screen is not be covered by warranty, the buyer will be responsible for any broken of
the screen during the use.
2. The customer is responsible for the returned shipping fee.
3. All the returned unit must be in its original package. Please contact our sales team first before the return.
Warranty & Return Policy
ENTERPRISE POLICIES
Shipping & Custom Tax
Customer Service
1. Our customer service team will serve you from Monday to Friday.
2. Should you have any problem, please feel free to send email to us.
3. We will answer your email within 24 working hours.
4. We are closed on public holidays.
Feedback
1. If you are satisfied with our service, please confirm the order and give us all 5 stars rating and positive feedback, we respect our client and will do the same for you.
2. If you have any problems or questions, please don't hesitate to contact us first before leaving negative/neutral feedback or opening a dispute.
3. Normally message will be replied within 24 hours in working day. If not, please kindly remind us.
1. We will handle your case within 1 business day after payment confirmation.
2. The order will be shipped out within 7-10 working days under normal circumstances.
3. We send the product to the address provided and confirmed by our customer.
4. No service to PO BOX, FPO, APO address.
5. Once we send product out,
a. You could NOT change the address.
b. You could NOT reroute.
c. You could NOT hold for pick up.
6. The quoted price is only for the product, we are NOT liable for ANY import tax, custom fee, or custom storage fees.
* The customer can not cancel the order or request for refund due to the above reasons.
